IT – 18B_Office of Information Technology_OIT – Client Technologies Specialist 1 – Client Technologies Specialist 1 – 18B 20260601_16474

Job Description

Any candidate scheduled for a Teams interview must have a current screenshot picture uploaded onto the interview request page in dotStaff. Photo IDs/passport, etc. will NOT be accepted. This should be a current screenshot from an interaction with the vendor. This now must be uploaded BEFORE you can accept the interview request and cannot be edited after the interview is accepted. This will need to be added when you accept the interview. This MUST be uploaded as a PDF file. Vendors MUST be present at the beginning of the interview to validate their candidate. If they are NOT, the manager is encouraged to cancel the interview.

Max Bill Rate: $43.89
HireRight Package: Standard Package B, Global ID, & MVR with CJIS Fingerprinting
Work Location: Majority of the role will be performed remotely. Will need to travel onsite to pick up equipment on occasion. When traveling for work purposes mileage expenses will be reimbursed if utilizing your own vehicle. If utilizing a State of Maine vehicle mileage will not be reimbursed.
Bids can be over the Max Rate: No

Top Skills:
Hardware/Software troubleshooting
Strong customer service experience
Windows Operating systems and products knowledge
Previous State of Maine experience required

Job Description:
The Specialist is knowledgeable on the usage and support of Windows Operating systems and products that run on those platforms. The individual performs a full range of computer
administration functions with minimal direction and/or technical support. The individual will uninstall, repair, or update software and operating systems. The individual will perform advanced troubleshooting and remediation via remote support. Vendor technical liaison functions maybe required.

Responsibilities Include:
Provide desktop computer support.
Install application updates.
Troubleshoot and remediate Operating System update failures.
Remove unsupported or vulnerable software from end users’ computers.
Ensure that all work is documented for future reference.
Follow quality standards.
Understand the installation of software patches and upgrades.
Understand the use of remote technology and commands.
Communicate accurate and useful status updates.
Attend and participate in team meetings.
Ability to work in a team environment.
Strong communication skills; both written and spoken.