IT – 18B_Office of Information Technology_OIT – Client Technologies Specialist (Senior) – Customer support

Job Description

Any candidate scheduled for a Teams interview must have a current screenshot picture uploaded on their profile within 24 hours of interview confirmation. Photo IDs/passport, etc. will NOT be accepted. This should be a current screenshot from an interaction with the vendor.

Vendors MUST be present at the beginning of the interview to validate their candidate. If they are NOT, the manager is encouraged to cancel the interview.

Max Bill Rate: $43.89

HireRight Package: Standard Package B with Global ID and MVR & CJIS Fingerprinting

Work Location: 100% Onsite, with routine travel within 5 miles of Augusta, ME. (Only willing to consider local candidates that reside within an hour radius of Augusta, ME)

Bids can be over the Max Rate: No

Sub-Vendors Allowed: No

Top Skills

Customer Service

Desktop Support

Inventory Control

Previous State of Maine experience

Job Description

Conduct and assist with the New User Workshop that is held weekly for new users.

Equipment set up (Laptops, docking stations, monitors, etc.).

Maintain inventory log.

Proactively assist end users with simple desktop support.

Ensure that all work is documented for future reference.

Follow quality standards.

Ability to work in a team environment.

Strong communication skills; both written and spoken.

Provide accurate and complete answers to general use and environment questions in a timely manner.

Provide desktop computer support.

Attend and participate in bi-weekly team and problem review meetings.

Manage the retirement and disposal of obsolete computer equipment.

Must complete other SPEC I duties as assigned.