ID – DHW -Technical Records Specialist 2

Newborn
Screening & Children’s Special Health Program TRS2:

The Newborn
Screening and Children’s Special Health Programs are prevention and
intervention programs that identify conditions that can affect a child’s
long-term health and seek to promote positive health outcomes and enhance
quality of life. The Newborn Screening and Children’s Special Health Programs
support health care services in the community through policy, technical
assistance, care coordination, and resource linkage. A key component to
measuring program effectiveness includes data collection, analysis, and
reporting.

The Technical
Records Specialist 2 will be an integral team member, responsible for
managing data collection, and working with highly specialized software used
for program implementation, evaluation, and reporting. This role is
responsible for providing timely and consistent customer service for families
seeking assistance or resources, providing technical support and
troubleshooting for health care providers, and assisting with quality
improvement projects .

The ideal
candidate will be a collaborative and motivated self-starter who loves data;
has experience working with data management software or databases; high
attention to detail; and has an interest in children’s health programs.

Example of
Duties:

·       
Maintain
specialized software used for program data collection, evaluation, and
reporting

·       
Provide
customer service and technical assistance to external customers

·       
Determine
and explain compliance with laws, rules, regulations, policies, and take
appropriate action

·       
Extract
data for analysis, data visualization, or reports

·       
Conduct
data quality and improvement assessments and implement changes

·       
Troubleshoot
software or process problems and develop solutions

·      
Assists with other tasks,
projects, and priorities as assigned.

Minimum Job
Specifications/ Certifications

This position requires:

·       
Requires excellent communication and customer services skills and experience.

·       
Experience analyzing information and researching a variety of sources to identify and resolve
problems or issues.

o  
Requires
strong attention to detail and accuracy.

·       
Experience entering and retrieving data
using a computerized record system.

·       
Experience composing and proofreading business correspondence.

·       
Experience using
Microsoft Excel, Word,
Teams, and Outlook.

·       
Monitoring
record systems to identify and correct errors

·       
Interpreting,
explaining, and applying laws, regulations, and complex policies for multiple
or highly specialized programs

·       
Experience
interacting with individuals from varying cultural and socio-economic
backgrounds in stressful situations