IN-DOR-Tax Call Center Rep.

IT
July 16, 2026
$0 / hour

Job Overview

  • Date Posted
    July 16, 2026
  • Offered Salary
    $0 / hour
  • Expiration date
    July 22, 2026
  • Job Status
    Open
  • Requisition ID
    807398
  • Working Type
    Onsite
  • Duration
    2 Months and 29 Days
  • Interview Type
    No Interview Required
  • Work Address
    DOR 100 N. Senate Ave., 2nd floor (West elevators) Indianapolis, IN

Job Description

Call Center Job Description.

Responsibilities include:

·
Enjoys Learning about a variety of Department of
Revenue tax procedures, including tax filing and payment requirements.

·
Provide best-in-class customer service by phone
and in written correspondence in a fast-paced call-center environment.

·
Apply knowledge acquired in training and
utilizes resources to analyze and problem-solve.

·
Respond to a variety of tax inquiries.

·
Access data utilizing basic computer skills.

·
Communicate professionally using correct
grammar, spelling and punctuation both verbally and in written formats.

·
Comply with all ethical and confidentiality
requirements.

Tax
analyst Job Description:

Responsibilities include:

The essential functions of this
role are:

·
Provide
technical and procedural assistance to taxpayers, taxpayer representatives,
other divisions within the agency, other state agencies.

·
Review
accounts and properly apply payments to taxpayer accounts as needed.

·
Conduct
extensive research to resolve complex issues related to payments and/or returns
for taxpayers, including research in DOR’s software and database applications
for unpaid/unfiled tax liabilities.

·
Review and
close files paid in full, dismissed, or discharged.

·
Create
billings/liabilities in DOR’s software and database applications according to
court orders. abates penalties and interest accordingly.

·
Assist with
evidence collection process in Investigations cases, including preparation of
documents to establish continuity of custody for items of evidence to ensure
that judicial requirements are met.

·
Complete
disclosure requests for confidential taxpayer information by performing a
thorough review of the request and analyzing the Department’s records.

The job profile is not designed to cover or contain a
comprehensive listing of activities, duties, or responsibilities that are
required of the employee. Other duties, responsibilities, and activities may
change or be assigned at any time.

Responsibilities and required skills

High school diploma or equivalent. ()
Prior experience in a fast-paced call center environment. (2 Years)
Customer service related experience. (2 Years)
Experience adhering to ethical and confidentiality requirements (1 Years)
Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations. ()
Knowledge of tax regulations. (1 Years)
Ability to analyze and troubleshoot tax-related inquiries. (1 Years)
Associates or Bachelors Degree in accounting, finance, or related field. ()

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