VDOT Configuration Manager

Job Description

VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is responsible for establishing, governing, and continuously improving the Configuration Management process.
VDOT is
seeking a highly skilled Configuration Manager with ITIL certification to join
our IT Service Management team. The Configuration Manager is responsible for
establishing, governing, and continuously improving the Configuration
Management process within the ITSM framework. This role ensures accuracy,
integrity, and traceability of Configuration Items (CIs), enabling effective
incident, change, problem, and asset management. The Configuration Manager
maintains the CMDB (Configuration Management Database), enforces process
compliance, and partners with technical teams to ensure reliable service
delivery. This role is critical in ensuring that our configuration management
processes are thorough, efficient, and aligned with ITIL best practices. This
role will be responsible for collaborating across functional areas to maintain
the integrity of our Configuration Management Database (CMDB), supporting
change management, and driving continuous improvement across IT services. An
ideal candidate will have extensive experience integrating and managing Azure
resources within a third party CMDB.

Key
Responsibilities
Develop,
implement, and maintain configuration management policies and processes in line
with ITIL standards and Commonwealth of Virginia (COV) policy.

·
Own
and manage the CMDB, ensuring accuracy, completeness, and compliance.

·
Collaborate
with Change, Incident, and FinOps teams to ensure seamless service delivery.

·
Define
and enforce policies for configuration item (CI) identification, control, and
reporting.

·
Work closely with Infrastructure,
Network, Security, and Application teams to gather and maintain CI information.

·
Monitor
and audit configuration data to ensure quality and reliability.

·
Establish and track KPIs/metrics for
Configuration Management maturity and CMDB health.

·
Provide
leadership and guidance to IT teams on configuration management best practices.

·
Support
IT governance, risk, and compliance initiatives.

Qualifications

·
ITIL
Foundation certification (Intermediate or Expert level preferred).

·
Proven
experience in Configuration Management within an ITIL environment.

·
Proven
experience in Configuration Management within an Azure environment.

·
Strong
knowledge of Ivanti Neurons for ITSM

·
Strong understanding of ITIL v3/v4
processes—especially Configuration, Change, Incident, and Problem Management.

·
Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM
including CI class modeling and discovery tools.

·
Excellent
analytical, problem-solving, and documentation skills.

·
Ability
to work collaboratively across technical and business teams.

·
Strong
communication and stakeholder management skills.

Preferred
Skills

·
Experience
with automation tools for configuration management.

·
Familiarity
with cloud environments (Azure, AWS, GCP).

·
Knowledge of automation, discovery
tooling, and scripting (e.g., PowerShell, Python).

·
Familiarity with audit and compliance
frameworks

·
Knowledge
of COV policies and standards.