Technical Specialist- Network and Audio Visual Expert

Job Description

The Technical Specialist is a senior-level resource with specialized knowledge and experience in a specific technology. The Technical Specialist has an overall knowledge and understanding of Networking and Webex that serves as a strong base for technical expertise in a specific product or program. Demonstrates expertise in conveying technical and functional concepts for a specific technical specialty. Identifies improvements to project standards to achieve high quality services/ products. Able to identify best practices and standards for the use of the product. Delivers support and design for industry specific applications that require integration with statewide systems or applications. Interacts with executive level business users or technical experts. May function as a niche technical SME. Advanced experience in the required technical subject matter. Proven experience with a technical specialty across large and complex implementations and systems.
Technology Specialist responsibilities include, but are not limited to, the following:
·Perform technical analysis of the current “as-built ” network/Webex infrastructure
·Conduct feasibility studies.
·Gather and define business, functional and technical requirements for Cisco Webex Infrastructure and software.
·Perform data modeling, process modeling and prototyping, and create conceptual and detailed architecture/designs (network and security),detailed specifications, Webex infrastructure implementation plans, and commercial off-the-shelf (COTS) product integration plans.
·Install, configure, integrate and test (all levels) IT infrastructure components/systems (custom and COTS).
·Provide IT infrastructure/systems support and transition knowledge to operations and maintenance support staff.
·Create technical documentation and training materials.
·Perform product/system research and review.
·Work with the Senior Architect to assure continuity of planned technologies.
·Review technical documents produced by the Developer or other external sources.
·Perform technical architecture and other deliverable reviews for large-scale projects.
·Assist with issue and risk management.
·Assist in any development and review of project management and technical documentation.
·Perform tasks as assigned by the DHHS Project Manager.

The experience and skill sets needed are as follows:
·An in-depth understanding of distributed computing using N-tier, distributed processing, client/server, and Internet/intranet technologies.
·In-depth knowledge of network infrastructures, Wi-Fi Protected Access 2 (WPA2); video conferencing; firewalls, voice, data and unified communications (UCS);
·Experience with the implementation of both COTS and customized enterprise networks.
·Experience developing technical and non-technical solutions for supporting business process reengineering.
·Experience acting as liaison between business and technical staff
·Experience developing/reviewing assessment tools.
·Experience with performing impact technical analysis
·Strong communication, interpersonal, presentation and interviewing/facilitation skills.
·Able to produce accurate and thorough technical documentation.
·Experience with developing and reviewing technical requirements, designs and implementation plans.
·The Advanced Technology Specialist must have Technical Lead experience on large, complex automation/IT infrastructure implementation projects.
·CCNP, CCIE, Certified Cisco Specialist or equivalent experience is required.
·Eight (8) years experience is the minimum preferred for the proposed Advanced Technology Specialist.