IT – 40A_Judicial Department – Client Technologies Specialist (Senior) – Maine eCourts

Job Description

Any candidate scheduled for a Teams interview must have a current screenshot picture uploaded onto the interview request page in dotStaff. Photo IDs/passport, etc. will NOT be accepted. This should be a current screenshot from an interaction with the vendor. This now must be uploaded BEFORE you can accept the interview request and cannot be edited after the interview is accepted. This will need to be added when you accept the interview. This MUST be uploaded as a PDF file. Vendors MUST be present at the beginning of the interview to validate their candidate. If they are NOT, the manager is encouraged to cancel the interview.

Max Bill Rate: $43.89

HireRight Package: Standard Package A with Global ID and MJB Screening

Work Location: 100% Onsite with Travel. Travel will be required to all Judicial Branch locations. Only local candidates within an hour radius of Augusta, ME will be considered.

Bids can be over the Max Rate: No

Sub-Vendors Allowed: Yes

Top 3 Skills

Trouble Shooting with end users

Customer Service Skills

Microsoft Products

Job Description

In 2026, the Judicial Branch will be implementing its new case management system — Maine eCourts — to approximately 80% of court locations throughout the state of Maine. The ideal candidates will be providing comprehensive technical support during the statewide Maine eCourts implementations. Using written training materials and court knowledge bank resources, the CMS Technical Support Specialist will provide on-site support to clerks of court at multiple court locations, troubleshoot user difficulties, provide instruction, identify potential system functional limitations for the project management team, and analyze technical ability and training needs of users. The successful candidate will combine technical proficiency with keen interpersonal skills, demonstrating an ability to guide judicial staff through complex technological changes with patience, expertise, and professionalism.

TRAVEL REQUIRED STATEWIDE. HOME BASE OF AUGUSTA AREA (MAINE).

Provide accurate and complete answers to general use and environment questions in a timely manner

Serve as the point of contact for technology support and services

Serve as the point of integration between the business functions of the department and the technology requirements of the department.

Provide desktop computer support

Ensure that all work is documented for future reference.

Follow quality standards.

Ensure effective and reliable backups are being performed.

Proactively address customer needs.

Communicate accurate and useful status updates.

Evaluate and/or recommend purchases of computers, network hardware, peripheral equipment, and software

Investigate user problems, identify their source, determine possible solutions, test and implement solutions

Ability to work in a team environment.

Strong communication skills; both written and spoken

Investigate user problems, identify their source, determine possible solutions, test and implement solutions