IT – 02A_Professional and Financial Regulation_PFR – Product Specialist (Intermediate) – Resiliency Program Manager

Job Description

Any candidate scheduled for a Teams interview must have a current screenshot picture uploaded onto the interview request page in dotStaff. Photo IDs/passport, etc. will NOT be accepted. This should be a current screenshot from an interaction with the vendor. This now must be uploaded BEFORE you can accept the interview request, and cannot be edited after the interview is accepted. This will need to be added when you accept the interview. This MUST be uploaded as a PDF file.

Vendors MUST be present at the beginning of the interview to validate their candidate. If they are NOT, the manager is encouraged to cancel the interview.

Max Bill Rate: $52.00

HireRight Package: Standard Package A & Global ID

Work Location: Hybrid in office 2-3 days weekly – Candidates must live within 2 hours of Gardiner Maine.

Bids can be over the Max Rate: No

Sub-vendors Allowed: Yes

Top 3 Skills

User Acceptance Testing

Create Training Materials

Stakeholder Engagement

The Product Specialist is responsible for supporting the development, implementation,

administration, and continuous improvement of a Roof and Flood Mitigation Resiliency

Program. This role oversees financial assistance initiatives designed to help property

owners reduce their vulnerability to catastrophic natural hazards through mitigation and

resilience improvements.

As the primary point of coordination, the Product Specialist collaborates with internal

stakeholders, insurance organizations, construction professionals, technology partners,

contractors, and program evaluators to ensure successful program delivery and

compliance.

Key Responsibilities

• Support program implementation, operational setup, and ongoing process

improvements.

• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy,

and alignment with program requirements.

• Review training and program materials for accuracy, completeness, and

consistency.

• Manage and review applications to ensure completeness, eligibility, and

compliance with program guidelines.

• Serve as a subject matter expert on program policies and procedures, providing

guidance and answering applicant questions throughout the application lifecycle.

• Coordinate with contractors, evaluators, and external partners to facilitate

application reviews and project approvals.

• Monitor applications through all stages of the review and approval process, ensuring

timely processing and effective communication with all parties.

• Identify opportunities to enhance program efficiency, customer experience, and

operational effectiveness.

• Maintain strong working relationships with bureau resources, insurance partners,

construction professionals, and technology vendors to support program success.

Qualifications

• Bachelor’s degree (or equal years’ experience) in public administration, business

administration, finance, emergency management, insurance, public policy,

engineering, construction, risk management, or a related field.