IN-DOH-MCH Community Outreach Specialist, Northern Region

Job Description

Background:

The Maternal and Child Health Division’s (MCH) Community
Engagement and Systems Building team serves to connect families, organizations,
and providers locally and statewide. This mission is accomplished by building
and strengthening systems that serve Hoosiers throughout their lifespan.

Current initiative:

Moms Helpline,
a program that helps reduce Indiana’s infant mortality rate with dedicated
communication specialists that provide valuable pregnancy information,
referrals, and accessible resources to pregnant women and families with babies.

The Maternal and Child Health Division seeks to grow its reach of this
initiative across the state and be more fully connected to families, providers,
and social service organizations. 

Purpose of Position/Summary:

The purpose of this position is to represent the Maternal
and Child Health Division’s (MCH) Systems Building and Community Engagement
Team (SBCE) in the community, to build relationships with a wide variety of
local and state-wide partners, and to promote MCH projects and programs. Specifically,
this position will focus on serving as the liaison
between the community, families and the MCH system.

The Outreach and Education
Specialist will support the awareness and visibility of Moms Helpline (MHL) to
the state. This position will fulfill this purpose by (1) representing MCH at
numerous community events and meetings (2) engaging providers and families in
the MCH system and (3) providing information, support, and connections to
training opportunities to professionals statewide.

Essential Duites/Responsibilities:

Be knowledgeable of community service programs and
resources, behavioral health care, specialized children services, and
education/training opportunities.

• Promote and support Moms Helpline by attending
  conferences, expos, community events, and other networking opportunities that
  bring awareness to the program initiatives.
• Communicate
  effectively with families in the community and agency partners to ensure
  all needs are met, linking them to the Moms Helpline systems.
• Network with organizations and exhibitors at all
  conferences, expos, health fairs, and other community-based events.
• Participate in community committees within your assigned
  county block (as well as assist colleagues as needed).
• Participate
  in the development of any other state activities as assigned.
• Work across the MCH Division with
  outreach efforts. 
• Establish
  partnerships with social service agencies, including, but not limited to,
  WIC, hospitals, Healthy Families, Child Care Resource and Referral, Head
  Start, Early Head Start, NICUs, childcare providers and other providers
  within the Maternal and Child Health population.
• Identify Point of Contacts to community resources and
  maintain updated contact information in Excel spreadsheet
• Prepare
  and distribute MCH informational and promotional materials to providers
  that serve the MCH population throughout the state upon receiving requests
  from providers.  
• Assist
  in preparing and updating presentations to deliver to community
  organizations.
• Assist or act as a substitute for the Community
  Outreach and Education Supervisor in work group meetings and/or monthly
  meetings that increase awareness of Moms Helpline.

Events:

 Seek and identify resource
events, conferences in which Moms Helpline will benefit from exhibiting.

·        
Assist in maintaining
an updated spreadsheet of all distributed program/division promotional items.

Marketing

·        
Research and recommend
ideas for any marketing initiatives.

·        
Assist with the
development of creative program material (i.e. promotional items).

·        
Help coordinate all
the artwork and creative process from the design phase to print phase.

·        
Collaborate with Office
of Public Affairs (OPA) to maintain a positive rapport regarding feedback and
suggestions about the artwork and design process.

 Job Requirements:

• Minimum of Bachelor’s degree in any field of study
  related to human services, social services or early childhood education.
• Experience
  and interest in working with children and families.
• Valid Indiana Driver’s License and ability to travel
  throughout the state.
• Maintain a flexible daily schedule and be available
  during non-traditional work hours and days.
• Preferably reside in one of the following northern counties
  or surrounding area: Allen, Elkhart, Grant, Lake, LaPorte, Porter, St.
  Joseph.
• Willing to work evenings and weekends.
• Remote position requires TRAVEL to events, expos,
  conferences, etc. in personal vehicle.
• Minimum one year of coordinating experience and outreach
  efforts.
• Proficiency in Microsoft Office (Word, Excel,
  PowerPoint) and Outlook.
• Excellent organization and communication skills.
• Exemplary customer service skills in dealing with the
  public.
• Proven leadership ability and experience working in the
  community with social service agencies.
• Knowledge
  of community programs and resources available throughout the State.
• Knowledge of Indiana Medicaid health insurance policies.
• Ability
  to work as a team member and take direction, as well as the ability to
  take responsibility and make decisions.
• Excellent
  office skills and computer knowledge.
• Able to
  read, write and speak English. Able to communicate professionally verbally
  and in writing.
• Ability
  to comprehend oral and written directions, express ideas clearly and
  convey information.
• Able to
  handle multiple tasks and projects with limited direct supervision.
• Must be motivated to independently initiate and perform
  job duties.
• Must be able to assist in other duties, tasks, and
  projects as assigned by the Community Outreach and Education Supervisor.

Difficulty of Work:

This position requires significant attention to detail, the
ability to work with internal and external partners, knowledge of Moms Helpline
performance objectives and interpretation of those objectives within a life
course framework. The Outreach and Education Specialist must also be able to
resolve problems, logically develop ideas, interpret policy, and have superb
oral and written communication skills.

Personal Work Relationships:

The Outreach and Education
Specialist maintains cooperative relationships with internal and external
partners for daily problem solving and interpretation of regulations and
policies; and must have the ability to work with a diverse group of employees,
not only in function, but also in skill level.

Physical Effort:

Position requires the ability
to sit for long periods and extensive use of computers. Travel is requried to
all community events and agency quarterly meetings.  Some heavy lifting required when setting
up and breaking down for exhibitions/events.