IA-DOM-DoIT-HDS3-IBHRS

IT
April 3, 2025

Job Overview

  • Date Posted
    April 3, 2025
  • Expiration date
    June 30, 2025
  • Job Status
    Open
  • Requisition ID
    760884
  • Working Type
    Onsite
  • Duration
    2 Months and 10 Days
  • Interview Type
    Either Web Cam or In Person Interview
  • Work Address
    200 E. Grand Des Moines, IA 50309

Job Description

Daily support of HHS BHRS help desk needs.
The Candidate will Timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign to the appropriate higher-level team.

Required Experience:

– ·Ability to provide excellent customer service
– ·Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers.
– ·Experience in Help desk support
– ·Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in.
– ·Experience with ticketing applications and escalation procedures

Responsibilities and required skills

Ability to proivide excellent customer service (0 years)
Experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers. (0 years)
Experience in Help desk support (0 years)
Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in. (0 years)
Experience with ticketing applications and escalation proceedures (0 years)

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