Job Description

Business Analysts needed to work on multiple projects. This is a hybrid position that may require resources to be available to be onsite 2-3 days per week. Please limit submittals to local/regional resources.

The Division of Information Technology (DoIT) provides
adaptable, secure, and cost-effective technology services and solutions for the
Department of Management [DOM] and its Partners. We manage all State of Iowa
Executive Branch IT assets, projects, and resources, as well as providing
technology and expertise to support Iowa’s citizens and families. DOM DoIT does
this by consistently delivering top tier performance and value to citizens as a
trusted partner and service provider.

DoIT is committed to the pursuit of creative and innovative
solutions that enable our agency to help Iowans achieve healthy, safe, stable,
and self-sufficient lives through the programs and services we provide. We
strive for an IT culture that identifies the newest, most effective solutions
through discovery, open discussion and collaboration. We have fun together,
care about each other, and take pride in the solutions we provide. We believe
in continuously optimizing our processes, refining our solutions, and improving
ourselves for the benefit of the Iowans we serve.
Job Description – Responsibilities of the Business
Analyst role include but are not limited to:
•
Working directly with business leaderships,
SMEs, and technical partners on system-aligned teams, to gather and document
requirements for various Iowa applications and systems.
•
Creating, presenting and maintaining user
stories, acceptance criteria and designing documents in DoIT defined systems to
be used by team members at all levels.
•
Directly responsible for documenting, tracing,
maintaining, prioritizing, and assessing changes to business practices,
workflows, and associated system processes.
•
May act in the role of project manager / quality
assurance analyst for smaller efforts.
•
Conducting research to query data, analyze
problems, and determine solutions, such as the installation of alternate
methods and procedures, implementing changes in processing methods, or the
redesign of products or services.
•
Consistently updating project information,
statuses, risks, issues, and timelines for reporting purposes.
•
Working within an agile methodology framework
with a focus on delivering value while adjusting rapidly to produce the most
effective outcome.

•
May be called upon to participate in database
and forms analysis.

A successful candidate for this role is expected to
possess the following skills and experience:

•
Excellent interpersonal, verbal and written
communication skills and the ability to interact with a diverse group of team
members, including executives, managers, IT professionals, and subject matter
experts.

•
Experience in process mapping, group
facilitation, data gathering and analysis, and all phases of a project life
cycle (requirements, design, development, testing, deployment, documentation,
training, and measuring effectiveness.)

•
Experience delivering software as part of an
Agile delivery team.

•
Strong ability to work effectively and
autonomously against deadlines and potential priority shifts.

•
Proficient in Microsoft Office Suite including
Excel, Word, PowerPoint, Project, and Visio.

•
Experience with requirement gathering software
such as Azure DevOps, TFS, Jira, or RTC.

•
Ability to analyze business strategies and user
needs, document specifications, and translate business objectives into proper
system requirements and specifications.

•
Guide stakeholders through business case
development for new applications/functionality, including cost benefit
analysis, risks and issues, and impact analysis.

•
Ability to recognize value through benefit
realization, avoidance of cost, new opportunities, and organizational
modernization.

•
Experience with continuous process improvement
via underlying technologies and system support.

•
Strong ability to break down complex concepts
into smaller, simply defined tasks, while maintaining a focus on end-to-end
business processes.

•
Work closely with other Business Units to
identify and deliver Enterprise value.

•
Skilled at consulting with executive-level
stakeholders to define business needs or problems.

•
Experience providing consulting services to
governmental entities is a plus.

Required Skills

•
Experience working on large, complex IT systems
(8 years)

•
Experience eliciting requirements, writing user
stories and design documents, defining acceptance criteria, testing outcomes,
and facilitating communication between business stakeholders, developers, and
project teams. (8 years)

•
Experience with SDLC procedures and system
development methodologies. (8 years)

•
Experience managing stakeholder expectations and
priorities. (8 years)

•
Experience working within a project governance
structure (methodology, required templates, and reporting). (8 years)

•
Excellent task management skills. Ability to
balance and manage multiple tasks, with changing priorities, in a
cross-functional environment. (8 years)

•
Ability to prioritize and manage multiple
projects, and project activities, simultaneously, while meeting established
deadlines. (8 years)

•
Experience with Microsoft development platforms
and software. (8 years)

•
Experience in an Agile environment. (6 years)

•
Experience with Application Lifecycle Management
[ALM] tools; Microsoft’s Team Foundation Server (TFS), Visual Studio Team
Services (VSTS), Azure DevOps (ADO), Atlassian’s Jira, IBM’s Rational Team
Suite (RTC). (5 years)

•
Working experience with Microsoft SQL Server
Management Studio or other relational database software. (5 years)

•
Familiarity with advanced information management
practices, data modeling standards, and/or architecture design and analysis. (3
years)

•
Bachelor’s degree in management information
systems, Business, or related field, and/or relevant experience (8 years)

Job Description

We are seeking a Business Analyst to support service management initiatives, ideally with experience in ITSM and familiarity with ITIL practices (ITILv4 certification preferred but not required).
The BA will play a key role in supporting and documenting the following business processes:
– Statewide and agency-specific service request workflows
– Change management procedures for DoIT staff, including expansion of change and configuration management practices
– CMDB relationship mapping for Configuration Items (CIs) tracked within the system
– Definition and documentation of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for both agencies and DoIT departments
– Identification and documentation of integration needs between ITSM processes and other DOM/DoIT business systems
– Gathering requirements for dashboards and reporting to support agency visibility and performance tracking
– Supporting QA testing efforts, including documentation and execution of test cases for various ITSM processes
This role requires strong analytical and communication skills, as well as the ability to collaborate across technical and business teams to ensure successful implementation and adoption of ITSM processes.

The Division
of Information Technology (DOIT) provides adaptable, secure, and cost-effective
technology services and solutions. We manage all IT assets, projects and
resources, and we deliver technology and expertise to support Citizens of Iowa
and their families every day. This includes consistently delivering top tier
performance and value to citizens as a trusted partner and services provider.

DoIT is
committed to the pursuit of creative and innovative solutions that enable our
Agency to help Iowans achieve healthy, safe, stable and self-sufficient lives
through the programs and services we provide. We strive for an IT culture that
identifies the newest, most effective solutions through discovery, open
discussion and collaboration. We have fun together, care about each other and
take pride in the solutions we provide. We believe in continuously optimizing
our processes, refining our solutions and improving ourselves to the benefit of
the Iowans we serve.

If you are
passionate about applying your creative and innovative architecture strategies
and approaches across the Division of Information Technology enterprise, then
this is the role for you!

Responsibilities
of business analyst role include but are not limited to:

•
work
directly with the business and technical teams to gather and document
requirements for various Iowa systems and programs.

•
Creating,
presenting and maintaining user stories, acceptance criteria, demo expectations
and design documents in DHS defined systems.

•
Creating/documenting,
tracing, maintaining, prioritizing, and assessing changes to business processes
and the associated requirements

•
Working
closely with key decision makers, systems owners and end users in support of
core processes and critical business objectives

•
Conducting
research to obtain data, analyzing problems to advise and recommend solutions

•
Querying
and analyzing data to determine solutions, such as installation of alternate
methods and procedures, changes in processing methods and practices, or
redesign of products or services

•
Advising
client or department heads on alternate methods of solving needs or problems,
and recommending specific solutions

•
Working
within an agile methodology framework with a focus on delivering value and
adjusting rapidly to produce the most effective outcome

•
Working
closely with all IT organizations and driving projects to successful completion

A
successful candidate for this role is expected to possess the following skills
and experience:

•
Excellent
interpersonal, verbal and written communication skills and the ability to
interact with a diverse group of team members, including executives, managers,
IT professionals, and subject matter experts

•
Experience
in process mapping, group facilitation, data gathering and analysis, and phases
of project life cycle (requirements gathering, design, development, deployment,
training, and measuring effectiveness.)

•
Experience
delivering software as part of an agile delivery team

•
Strong
ability to work effectively within time constraints, changing priorities, and
independently

•
Proficient
in Microsoft Office Suite including Excel, Word, PowerPoint and Visio

•
Experience
with requirement gathering software such as Azure DevOps, TFS, JIRA, or RTC.

•
Analyze
business strategy and user needs, document specifications, and translate
business objectives into proper system requirement specifications

•
Guide
business customers through business case development for new
applications/functionality, including cost / benefit analysis and risk / impact
analysis

•
Understanding
of how to deliver value through realizations of benefits, avoidance of cost,
identify new opportunities and modernizing the organization

•
Focus
on continuous improvement for both the business process and the underlying
technologies and system support

•
Strong
ability to decompose complex

Skills –
minimum of 5 years of experience

•
Ability
to effectively prioritize and execute tasks while under pressure

•
Ability
to ensure that user expectations are met during the testing process

•
Ability
to identify and analyze suitable opportunities for test automation

•
Ability
to prioritize and manage multiple projects, and project activities,
simultaneously, while meeting established deadlines.

•
Create
and execute test plan

•
Analyzes
and verifies requirements for completeness, consistency, comprehensibility,
feasibility, and conformity to standards.

•
Azure
DevOps (ADO), Atlassian’s Jira, IBM’s Rational Team Suite (RTC).

•
Business
process definition, requirements definition, and development and support of
integrated business applications

•
Communicates
changes, enhancements, and modifications of business requirements — verbally or
through written documentation

•
Demonstrate
strong verbal and written communication skills

•
Knowledge
of business process analysis, techniques, design, and development

•
Requirements
and Use Case documentation