Job Description

The NC Department of Health and Human Services seeks a contractor resource to drive the development and implementation of NC Families Accessing Services through Technology (NC FAST)/ Partnership and Technology Hub for North Carolina (PathNC) as a Quality Assurance Engineer. We are looking for a self-driven Quality Assurance Engineer who will take initiative and ownership of testing activities by proactively managing tasks to meet timely deadlines, working independently with minimal supervision, accurately communicating identified issues, and delivering high-quality testing results.

Role Type

Quality Assurance Engineer

Expected Skills

• Ability to perform testing activities, make informed decisions, and manage complex work efforts.
• Excellent verbal and written communication skills.
• Strong critical thinking, problem-solving, and decision-making capabilities.
• Self-motivated with the ability to manage tasks independently and take ownership and accountability for assigned work.
• Strong experience testing Salesforce applications, including standard and custom functionality, configurations, workflows/flows, validation rules, security, reports, dashboards, and business processes.
• Experience testing Salesforce integrations, APIs, web services, data exchanges, and interfaces with external systems.
• Experience validating Salesforce data migration, data integrity, business rules, and data
  relationships.
• Experience testing
  Salesforce releases, enhancements, configurations, customizations, and
  deployments.
• Ability to develop
  comprehensive Salesforce test scenarios, test cases, test scripts, test
  data, and requirements traceability.
• Experience with automation and testing tools such as QTest, Tricentis Tosca and CRT
• Ability to collaborate
  effectively with Salesforce developers, administrators, business analysts,
  product owners, scrum masters, and other technical and business
  stakeholders.

Description (including, but not limited to)

• Analyze business
  requirements for testability, completeness, and adequate test coverage
  using Functional Specification Documents, Business Requirements Documents,
  Technical Design Documents, user stories, acceptance criteria, and related
  project documentation.
• Collaborate with
  business analysts, developers, Salesforce administrators, product owners,
  scrum masters, and other stakeholders to clarify requirements, resolve
  issues, and establish appropriate testing approaches.
• Translate business and
  technical requirements into test conditions, scenarios, cases, scripts,
  and test data, and drive testing activities through completion.
• Develop and execute
  manual and automated tests using QTest, CRT and applicable Salesforce
  testing capabilities.
• Perform functional,
  integration, regression, system, user acceptance, and end-to-end testing
  across NC FAST/ PATHNC and Salesforce functionality.
• Test Salesforce standard
  and custom functionality, including objects, fields, workflows/flows,
  validation rules, business rules, security, roles, profiles, permission
  sets, reports, dashboards, and other configurations or customizations.
• Validate Salesforce
  integrations with external applications and systems, including APIs, web
  services, inbound/outbound interfaces, data exchanges, and error handling.
• Validate Salesforce data
  migration, transformation, integrity, relationships, completeness, and
  accuracy against approved business requirements.
• Support Salesforce
  release and deployment validation by performing appropriate pre-deployment
  and post-deployment testing.
• Maintain accurate test
  documentation, test evidence, test data, defect records, and requirements
  traceability throughout the testing lifecycle.
• Review test artifacts to
  ensure appropriate coverage, accuracy, completeness, and alignment with
  requirements.
• Identify, document, and
  track defects with clear reproduction steps, expected and actual results,
  severity, priority, business impact, and supporting evidence.
• Work with development,
  Salesforce, and product teams to diagnose and reproduce defects, validate
  fixes, perform regression testing, and drive issues through resolution.
• Provide testing status,
  metrics, defect trends, risks, dependencies, and blockers to project
  stakeholders.
• Oversee test data
  collection and analysis according to project schedules, standards, and
  established QA practices.
• Actively participate in
  sprint planning, backlog refinement, daily stand-ups, sprint reviews,
  retrospectives, and other Agile ceremonies.
• Identify and communicate
  testing risks and dependencies and recommend solutions before they impact
  project delivery.
• Contribute to continuous
  improvement of QA processes, test automation, testing standards, and best
  practices across NC FAST/PATHNC and Salesforce initiatives.
• Ensure testing
  activities comply with established NC FAST quality standards, project
  processes, documentation requirements, and applicable organizational
  procedures.