GA- DPH Ivanti Developer

Job Summary
(paragraph or summarized statement about the position):

Under broad supervision, configures, customizes,
enhances, and supports the Ivanti Neurons for ITSM platform. Works with
business users, OIT teams, and project stakeholders to translate
service-management requirements into workflows, business rules, forms,
automation, integrations, dashboards, reports, and service catalog solutions.
Supports testing, releases, production deployment, troubleshooting,
documentation, and ongoing platform operations using ITSM/ITIL practices.
Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC,
Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

Job Duties
and Responsibilities (overall tasks and expectations of the position):

• Collaborate with business users
  and technical stakeholders to understand, document, and translate
  requirements into scalable ITSM solutions.
• Configure, customize, and
  enhance Ivanti workflows, business rules, forms, layouts, business
  objects, dashboards, reports, and automation.
• Develop and support Service
  Request, Service Catalog, Incident, Change/Release, and Knowledge
  Management modules and related platform capabilities.
• Build and support integrations
  using REST APIs/JSON and other supported integration methods;
  troubleshoot data, workflow, and platform issues.
• Develop service-management
  reporting, analytics, and operational dashboards; use SQL for reporting
  and troubleshooting, with SSRS experience preferred.
• Prepare and maintain technical
  documentation, including configuration documentation, workflow diagrams,
  deployment instructions, and change/release notes.
• Support system testing, User
  Acceptance Testing (UAT), demonstrations, environment promotion,
  production deployment, post-production validation, and support.
• Participate in Change Advisory
  Board (CAB) activities and take ownership of ITSM platform change
  requests through implementation and closure.
• Work closely with PM, BA, QA,
  and development team members in an Agile/CI/CD delivery model, including
  two-week sprint cycles and coordinated module development.
• Perform other assignments as
  required.

Minimum
Qualifications (based on the job code):

• At least two (2) years of
  hands-on experience configuring, developing, or supporting an enterprise
  ITSM platform.
• Experience configuring
  workflows, business rules, forms, service catalog items, reports,
  dashboards, and automation.
• Working knowledge of
  JavaScript, SQL, REST APIs/JSON, workflow management, and
  low-code/no-code configuration principles.
• Understanding of ITSM/ITIL
  processes, including Incident, Service Request, Change/Release,
  Knowledge, and Service Catalog management.

Qualifications
(based on the needs of the position):

• Hands-on experience with Ivanti
  ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the
  Ivanti object model.
• Comparable
  development/configuration experience with ServiceNow, BMC, Jira Service
  Management, or ManageEngine ServiceDesk Plus.
• Experience with project/package
  development, version management, environment promotion, and release
  practices for low-code platforms.
• Strong SQL skills; experience
  with SQL Server Reporting Services (SSRS) is preferred.
• Experience working in
  Agile/Scrum, CI/CD, or DevOps delivery models.
• ITIL certification is
  preferred.

Additional
competencies

• Strong analytical,
  troubleshooting, and problem-solving skills.
• Strong written and verbal
  communication and stakeholder coordination skills.
• Ability to collaborate
  effectively with business users, PMs, BAs, QA, developers, vendors, and
  technical teams.
• Ability to manage multiple
  priorities, document solutions clearly, and work independently within
  established delivery standards.

Other
Information (various scheduling options, standard office hours, travel
required, etc):

• This is a remote position; the
  candidate is expected to collaborate with the team and participate in
  scheduled meetings and discussions.
• Standard work hours are 8:00 AM
  – 5:00 PM.
• The position may require
  coordination during major system releases, production deployments,
  outages, or other critical platform events.