IN-DOA-State Procurement Agency Support Administrator

Job Description

Job Description:

The State Procurement Agency Administrator will play a key role in supporting
procurement processes by performing critical administrative tasks and providing
resolution support. Key responsibilities include:

– Conducting basic contract reviews to
identify and address Personally Identifiable Information (PII) concerns.

– Preparing and posting contracts,
requests for quotes (RFQs), and related documentation to online platforms in
accordance with agency standards.

– Handling support tickets and phone
calls to assess, research, and resolve issues or inquiries raised by
requestors.

– Collaborating with requestors to
provide guidance and resolution for procurement-related tasks or
challenges.

– Maintaining organized records and
ensuring compliance with relevant policies, procedures, and timelines.

– Providing excellent customer service
and ensuring clear communication with internal and external stakeholders.

Skill Requirements:

– Attention to Detail: Strong focus on accuracy,
particularly when reviewing contracts for PII or other sensitive
information.

– Procurement Knowledge: Familiarity with procurement
processes, contract management, and public sector regulations is highly
desirable.

– Problem-Solving Skills: Ability to assess issues, conduct
research, and develop practical solutions.

– Technical Proficiency: Comfortable using online platforms
to post contracts and handle documentation; familiarity with relevant
software/tools is a plus.

– Communication Skills: Excellent verbal and written
communication abilities to assist requestors effectively and
professionally.

– Organizational Skills: Ability to manage multiple tasks
and prioritize effectively to meet deadlines.

– Customer Service Orientation: Commitment to providing
high-quality support and assistance to stakeholders.

– Legal Awareness: Basic understanding of PII and how
to manage sensitive information in compliance with legal and
organizational guidelines.

Preferred Qualifications:

– Previous experience in procurement,
contract management, or a related field.

– Knowledge of state procurement
policies and procedures.

– Experience in ticketing systems or
customer service platforms.